General Terms and Conditions

The following General Terms and Conditions apply for all contracts concluded between etiasonline.eu and consumers, business people or self-employed persons registering for ETIAS via our website.

Conclusion of the contract
The contract shall come into force as soon as all data required for the registration have been correctly entered and you click on the "Order" button. You will then be sent a confirmation email for your documents. The contract will only NOT come into force in the event of incorrect details being provided or if your credit card is rejected (credit card limit has been exceeded, incorrect card details have been entered, card is blocked).

Service provision
By clicking on the "Order" button, you instruct etiasonline.eu in its capacity as a professional service provider in the travel industry to submit the ETIAS registration to the EU immigration authorities on your behalf in order to obtain an entry permit for the EU. In this connection, our innovative technology helps our customers enter the data correctly to avoid errors.

Payment
The costs are paid once the data has been entered. If the specified data are incorrect or the credit card functions are limited or unavailable, you will be sent an email informing you that the order could not be completed.

We cannot guarantee that a residence permit will be granted
The service offered here relates exclusively to the transmission of your data and details to the EU authorities. However, you are not entitled to an entry permit, since this decision lies entirely and exclusive with the EU immigration office. We will notify you without delay by email of the outcome of the registration.

Limitation of liability
We shall not assume any liability whatsoever for any losses occurring in the course of the ETIAS registration. This includes all losses resulting from the delay or refusal of authorization and the associated consequences, including for example the subsequent cancellation of the trip.

Self-declaration
etiasonline.eu is an independent private service provider without any formal relationship with the EU authorities, and does not maintain or arrange official contacts to EU embassies. Whether you avail yourself of our visa travel service or apply for your entry permit on the EU government website is not our responsibility.
etiasonline.eu is a web-based travel service provider that enables the formalities for obtaining an entry permit on the basis of the ETIAS Program for non-EU citizens, who are eligible to travel, to be completed via a web-based interface. In order to offer this service to travellers to the EU, we charge a flat-rate administration fee, which becomes due when the order is placed.